Terms and Conditions

Please take the time to read these terms and conditions.  By using our Website, Products, Services and information offered on our Website, you are agreeing to these terms and conditions. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Website, Services & Products

Definitions

Services means services provided by Sunshine Sign and Sing, access to membership / paid for pages, presentations, online activities and services

Products means physical and digital products bought from us, booklets, flashcards, videos, posters

The Website means the website www.sunshinesignandsing.com.au

We / Us etc means Sunshine Sign and Sing and any subsidiaries, affiliates, employees, officers, agents or assigns.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. 

Use

The Service, Website or Product is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Service, Website or Product you are agreeing to these terms and conditions.

You agree that you will use this Service, Website or Product in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Service, Website or Product for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Service, Website or Product. 

If you contribute to our forum or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Service, Website or Product offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

When purchasing online access, you will be granted access for one year (365 days) inclusive of day access granted unless otherwise agreed by Us in writing.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website, Product or Service or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Service, Website or Product, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on or in connection with the Service, Website or Product. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

mail@sunshinesignandsing.com.au

Trademarks

The trademarks and logos contained on this Website are trademarks of Sunshine Sign and Sing.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services and Products.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website, Products or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services or Products, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Other terms

Shipping Policy

Please note, order processing times are separate from the shipping times.  We often print to order so order processing times may vary.

Process

Upon receiving your order confirmation email, if your item is in stock, orders are sent out within 1-5 business working days. If items are not stocked, orders are sent to be printed within 1-2 business days.  Once printed, your order will be processed for delivery within 1-5 business working days (excluding weekends and holidays). You will receive email notification when your order has shipped.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping Rates

We use Australia Post for delivery and offer $10 flat rate shipping to all of Australia.

We also offer FREE local pickup for those on the Sunshine Coast, Queensland.

Delivery times

Australia Post advises that delivery times for Australia vary between 2-6 business days depending on location.

Local Pickup

If you select local pickup at the checkout, we will contact you within 2-5 business days via email to discuss best pickup location.

International Shipping

We offer international shipping to the U.K., Europe, and the U.S.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times for international shipping normally range for between 8 to 20 business days however due to current Covid-19 conditions some deliveries have experienced longer delays.

Your order may be subject to import duties and taxes which are incurred once a shipment reaches your destination country.  Sunshine Sign and Sing is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

If you do not receive a confirmation order email, please contact us so we can look into what happened with your order.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at mail@sunshinesignandsing.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We currently do not ship to P.O. boxes, please contact us to discuss shipping options.

Refunds and Returns

Return and Refund Policy

Last updated: August 20, 2022

Thank you for shopping at Sunshine Sign and Sing.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sunshine Sign and Sing, 8 Verdant Road, Palmview, QLD 4553.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Sunshine Sign and Sing, accessible from www.sunshinesignandsing.com.au

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns & Refunds

If You are unsatisfied with Your Order, with the exception of customised products, We accept returns up to 30 days after receipt of delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

With the exception of customised products, we accept returns up to 30 days after receipt of delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

If Your product is received damaged, You must contact Us within 30 days for a replacement or refund.  Photographic evidence will be required, and replacement or refund eligibility will be assessed on a case by case basis.  We will inform You of Our decision within 14 days of being contacted.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform Us of Your decision by:

By email: mail@sunshinesignandsing.com.au

By phone number: 0431335391

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.  You are responsible for the cost of return delivery.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 30 days
  • The Goods are in the original packaging
  • The Goods are in the condition they were received in

Goods that were made to Your specifications or personalised cannot be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Sunshine Sign and Sing
8 Verdant Road
Palmview
QLD 4553
Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: mail@sunshinesignandsing.com.au

By phone number: 0431335391

Copyright © 2012 R P Emery & Associates – www.rpemery.com.au